A 99.9% Server Uptime
Our cloud hosting system is based on a secure, top–hole hardware configuration and a heavily customized variation of Linux. That is why, irrespective of what your site is, or how many website visitors you’ve got, or even if there is a DoS attack, our machines will remain up and your websites will remain visible online.
All our Linux cloud plans packages feature a 99.9% server uptime guarantee. And no matter which datacenter you select, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting system, we’ve also set up our very own internal network in all our datacenters. Everything is based on top–hole hardware elements built by Juniper. Additionally, on each router, we’ve put a firewall with an elaborate algorithm as a way to sift out all fishy requests.
Therefore, in all our data center facilities – in our USA data center, in our UK data center, in our FI data center, in our East Europe data center and in our AU data center, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is valid with all web hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done everything to lower all potential risks with our cloud hosting plans and although we provide first–rate customer support, there are times when the customer simply isn’t content with what we offer. Or he wants to switch to a more powerful web hosting service, like a VPS server or a dedicated server.
That is the reason why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not happy, we will give you a refund.
24/7 Technical Support
If you have ever been forced to wait around for hours for a response, you’re probably aware of how annoying this can be, particularly when your site is at stake. That’s why our company offers a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our techs will be right here for you and they’ll reply to you within 1 hour. And the best thing is that their average response time is under 20 minutes!