Technical Support Channels
A 60–Minute Ticket Response Time Guarantee
We provide a 60 min response warranty for any trouble ticket or email that you submit to the customer service team. We will speedily reply to all general questions and forward the matter to our server admins if additional assistance is needed. If you make use of our Managed Servers package, we’ll perform any of the included server management tasks at a time that has been discussed with you earlier.
An Excellent Customer Support Service
We’ll be available to you 24/7 to reply to any queries that you may have pertaining to our Site Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated hosting server. If you also require assistance handling server management procedures, you can take a glance at our Managed Servers package, which includes data backup hard drive storage space, weekly OS updates, server monitoring and restarting services, as well as software installation and troubleshooting services
An Easy–to–Navigate Help Area
Our Site Control Panel is preinstalled for each dedicated web hosting plan. Among its functionalities is a very useful integrated knowledge base that will guide you step by step on everything that you can do. Most of the instructional articles in addition video versions that demonstrate all the operations that you can carry out in a very illustrative manner. You will find all the educational articles and the video tutorials in the upper right corner of each section of the hosting Site Control Panel.