Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • You can find nearly all the answers to your questions in the easy–to–navigate Help Center included in our Site Control Panel. It includes a comprehensive knowledgebase with frequently asked questions and exhaustive educational articles compiled by our expert help desk support staff.

  • Top quality support service

  • How–To Video Clips

  • We have compiled a selection of step–by–step video tutorials that visually demonstrate how you can troubleshoot a common issue related to your Linux cloud plans account. You can find the videos in the Help section.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a round–the–clock help desk service with a one–hour ticket response guarantee. Our team of qualified support engineers will be at your disposal to answer all the enquiries that you might have. During non–peak hours, a response will be supplied in even less than twenty minutes.