Assistance Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Answer Guarantee

  • Our technical help Department is available round–the–clock to respond to all your help inquiries. Every ticket you send out to us will be answered within maximum one hour. If your case demands aid from an administrator, we will address the ticket to the person in charge and will inform you that the problem will soon be resolved.

  • Top quality support service

  • Qualified Client Help And Support Service

  • We offer you 24/7/365 customer help through a super–fast ticketing program integrated into your Control Panel. You’ll be able to e mail us anytime about any of the apps that come pre–configured on your virtual server, this includes the chosen Linux OS version, the server admin panel and our custom designed Site Control Panel.

  • Intuitive help center

  • An Educational Help Zone

  • A complete and consistently updated articles base is built into our in–house built Site Control Panel. It includes quick tips on how to conduct all of the main website management duties. The Help area supplies descriptive how–to articles and reviews and step by step video training. You can open the Help section by clicking on the Help or Video buttons in the upper right corner of each Control Panel section.