24/7 Customer Support
Learn more about what ‘customer support’ indicates in the hosting community and about the several support forms.
Being able to contact your cloud hosting company any time you have any questions or encounter any difficulties is really important and how fast they'll respond and react could be crucial, especially if your site is business-oriented, as more downtime could mean losing potential clients. The support options are also one way to identify genuine providers from resellers. The second in most cases respond just to e-mails or support tickets and you may need to wait for a day or maybe more in order to get a reply. If your trouble involves a few responses, you'll end up losing a few days so as to get a basic problem fixed. When you use the services of an authentic and reputable web hosting supplier, you will be able to connect with the support at any moment and get a quick reply no matter what the issue or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Cloud Hosting
We provide you with 24/7 billing, customer and tech support for all our Linux cloud plans
. Even if you aren't our customer yet and you have some questions, we can assist you without delay and give you the needed info, in order to give you a choice to make an informed decision when you acquire a new website hosting account. We're available any time, including holidays and weekends, and we supply various options for communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your benefit, we now have multiple phone numbers globally, therefore you can call the one which is closer to you. The max response time for your emails and your tickets is one hour. The standard response time is no more than 15-20 min, so you can forget all about waiting for days and nights to receive support for some task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
You'll be able to try out our support services even before you obtain a semi-dedicated server
account from our company since we have telephone and live chat support for pre-sales, billing and basic queries. Our representatives will help you pick the perfect plan or provide you with details about our servers, in order to check whether the system requirements for your web sites are met. If you're an existing customer, you also have the option to get in touch with us through electronic mail or via our ticketing system, that is accessible via the Hepsia website hosting Control Panel. We warrant that any time you employ these two methods of contact, you'll receive an answer within no more than one hour and that’s 24/7, which includes weekends and public holidays. In case you've employed the website hosting services of other service providers, even big ones, you'll be able to compare the reply time as it usually takes a whole day for them to address a support ticket.
24/7 Customer Support in VPS Servers
If you purchase a VPS server
from our company, you will be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, we have a couple of local telephone numbers in the USA, the United Kingdom and Australia as well as a live chat service. When you're an active customer and you need help with a technical issue that requires additional time to investigate or resolve, you'll be able to open a ticket from your billing account or you will be able to send an email message and we'll handle the issue and send you a response within 1 hour. The response time is warranted 24/7, including holidays and weekends, however for the majority of issues it takes a maximum of 30 mins to receive support. Our support service covers the VPS and all of the pre-installed software it features, so in case you need help with third-party apps, you'll be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
We know how important it is to get well-timed support in general, let alone if you manage a whole server, so each dedicated server
that we provide includes 24/7 support with 1-hour answer time guarantee regardless of the issue. The service is 100 % free for any type of difficulties with the server or the software that was installed from our administrators through the setup, which means that you can get in touch with us as many times as you would like, even during holidays. You can either open a support ticket from the billing section or you could send an email message, and the actual reply time for either of these rarely exceeds thirty minutes since we have administrators available twenty-four-seven. If you require general information about our servers or you have a billing question/issue, you can also call one of the local telephone numbers that we have on 3 continents or you could employ our live chat service and speak to a representative online. For third-party software assistance, we provide a Managed Services upgrade, which you are able to add to your server package through your billing Control Panel.