A lot of people who begin using their first hosting account, or switch companies, frequently have inquiries with regard to how certain tasks are carried out or run into obstacles when setting up various things like emails, site settings, etc. That’s why, some web hosts have compiled documentation with common questions and problems in order to help their customers get information swiftly and seamlessly. Consequently, the help desk staff representatives can devote more time to real problems that some customers may be facing, because the solution for the minor things will already be available on the Internet and customers will be able to easily fix them without having to touch base with the client care staff. Having detailed documentation is critical, particularly for new users with no prior experience whatsoever, as the web hosting service entails an array of features and lots of individuals can get bewildered about what action to take. A good information repository can both help you complete the operations that you wish and find out how the hosting service functions as a whole.
Extensive Online Documentation in Cloud Hosting
Our cloud hosting plans come with an elaborate knowledge base where you can find info about all the issues that you might possibly stumble upon and their resolutions. You can learn how to create and administer an electronic mailing list, how to use an .htaccess configuration file, or how to proceed in case the settings of your mail client are accurate, but nevertheless you’re unable to send emails, for instance. We’ve done our best to be as comprehensive as possible and to encompass all possible options in order to help you save time and to give you different solutions for any problem. The knowledge base features informational articles too – both generic ones about the hosting service as a whole, and more specific ones, which will help you get familiar with the features and functions of the Hepsia hosting Control Panel. You can find relevant articles about particular functions and features in every Control Panel section, whereas if you want to browse through the whole article archive, you should go to the Help section.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers come with an elaborate online article repository where you can find any info that you may need about our web hosting services or about the Hepsia Control Panel that we’re using. We have prepared it based on the feedback that we have received from our clients throughout the years and, as a consequence, our articles touch on specific issues that you may confront and present the quickest way to rectify them, for example receiving an HTTP 500 error message or being unable to send e-mails from your PC although you have the right settings. The articles are available in each single section of the Control Panel and you can access them whenever you like. They can help you boost your knowledge not only about our services, but also about the hosting service as a whole, as they include thorough guidelines and general information such as what file access permissions or cron jobs are.