A live chat is one of the methods of communication offered by some website hosting suppliers as a part of their support service. Determined by the service provider, the chat can be used for pre-sales, billing and/or technical support. This way of communication is quicker than a support ticket and it makes it much more unlikely to misunderstand or misspell a word as compared to a call with an agent. What's more, if the issue that you experience requires some time to be examined and resolved, you can do something else in the meantime instead of just waiting, like you'd have to do if you call. Also, you can take advantage of a live chat support service without charge as long as you have Internet access even when your web hosting supplier is situated in another country and they do not have a local telephone number that you can call.
Live Chat Support in Cloud Hosting
Together with the phone and ticket support, we provide live chat support as well. You're able to get in touch with us every single day, including holidays and weekends, and we can give you more info about the Linux cloud plans that we offer in case you are not a customer yet, or about common and billing questions if you already have a user profile. Although for strictly tech matters you need to open a ticket to the technical support team, as such matters will require more time to be resolved, you may still get in touch with us through the live chat for some tech details. To give you an example, we are able to assist you to set up an e-mail address in your email client or troubleshoot various issues, saving you considerable amount of time. Even when our phone lines are already off for the day, you can speak to a live person.
Live Chat Support in Semi-dedicated Servers
We provide you with live chat support as part of our services, so that when you have any kind of questions for our Linux semi-dedicated servers, you will be able to contact our customer care team at any moment regardless if you have already purchased your account or not. In general, the chat service is intended for pre-sales, billing and common questions and difficulties, yet we can help you with quite a lot of technical questions too. We will help you choose the best plan for your websites if you do not have an account yet, we can respond to any billing questions or concerns you could have or we can help you with setting up your new e-mail address on your PC or smart phone - all of this will be done in a timely manner as our live chat service is online all day long, every day. Whenever you need help, you can chat with an agent and save a long time.