One-Hour Response Guarantee
Learn much more about the 1-hour response time guarantee and exactly how you, as a customer, may benefit from it.
Should you ever face a problem with your website and be incapable of solving it yourself, ask the hosting company’s customer care staff to assist you to get the site back online. A timely resolution would be the best-case scenario, but lots of companies answer within 24 hours or even more, all the more so if you are working with a reseller. Even if the problem can be sorted out easily, your site may not function correctly or it may not be available whatsoever for an extended interval, so you may lose potential clients since it is very unlikely that anyone would be enthusiastic to go back to a site that is broken. With that being said, you ought to make sure not only that you can touch base with your hosting provider, but also that they can reply and help you in a timely manner. If a web app update does not go smoothly or you delete something incidentally, for example, the site must be fixed quickly in order to avoid lengthened unreachability.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting
from us, you can forget about waiting around for hours, or even a whole day, to receive a reply to a ticket or an email. Irrespective of when you get in touch with us, we will assist you within one hour max with any pre-sales and technical inquiries you may have. The fact is, our actual reaction time rarely exceeds 20 to 30 minutes. Since we’re at your service 24-7, you’ll always get assistance in a timely manner and we understand how essential that is in the Internet world. Shortly after you contact us, we will respond to your queries. In case you bump into any technical complication, we’ll rectify it for you, or we will supply you with all the required information in case there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you post a client support ticket via your web hosting Control Panel or write an email concerning your semi-dedicated server
, you’ll get an answer within maximum one hour. You can get in touch with us at all times with regard to general, billing or technical issues and since we will be at your service 24 hours a day, 7 days a week, you will always obtain assistance in a timely fashion. Depending on the particular issue or question, we will supply you with more info, fix the obstacle if it has been caused by something that is within our reach or inform you how to proceed if you have to edit a specific setting for a web-based application that we do not have access to. You can forget about waiting around for a whole day for each single response. In fact, in most cases we respond to tickets and emails within no more than twenty to twenty five minutes.