What does ?phone support? imply in the realm of web hosting?
In case you've ever had a cloud hosting account before or you've dealt with any other online service, you're probably well aware from your own experience that for many things it is better to talk to a live person on the phone than to exchange support tickets or emails. In order to know more about a specific service before you decide to order it or in case something small-scale has to be made, for example, it'll be far easier and quicker to get it done real-time. When you're given the option to talk with representatives over the phone, it is very likely that you're working with a real hosting supplier, not a reseller. The type of support that you can get on the telephone varies between different providers - from very general matters to professional technical support. Usually the majority of suppliers offer pre-sales assistance and 1st level phone support, while more complicated technical matters are handled through electronic mail and / or tickets.
Phone Support in Cloud Hosting
Since we have live telephone support 14 hrs daily, you will be able to contact us and consult with one of our customer support agents to find out more about all of the Linux cloud plans
that we supply and ensure that our servers meet the system requirements for your websites prior to buying anything. For your convenience, we have telephone numbers on three continents so that you'll be able to call the one closer to you - in the U.S.A., Great Britain or Australia. In case you are already a customer, you can call about general and billing issues, and even about some technical issues. If the situation is strictly technical or it requires longer time to analyze, you will have to use our ticketing system, which will allow both you and our technical support team to keep track of the info supplied by either side.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there is always someone to assist you when you have any queries about the semi-dedicated server
packages that we provide. Whether you need to know more about our packages, you have a billing issue or some general issue, you can just give us a call. Despite the fact that some more complicated matters may require a support ticket in order to give time to our technical support team to investigate, we are able to help you with many tech questions over the phone as well, saving you time and efforts. As we have data centers on three different continents - in the United states of America, Great Britain and Australia, we have local phone lines in all of these countries as well. In case you're in a different country, we also have an international number where you can reach us.